February 8th, 2011

Great Customer Service

by Don

The experience I had with www.car-rentals.com was really flawless and extremely wonderful. First of all the prices were very reasonable and acceptable by anyone without any hesitation. I have book a vehicle with many car rental services but none of them were as perfect as yours. The way you manage the customers, provide the services and respect your customers is simply superb.

I actually planned holiday for only 3 people and booked a vehicle. But later my friend joined us and I booked flights and extra room at the hotel and unfortunately for got to inform www.car-rentals .com with whom I booked a vehicle.

As soon as we reached the destination airport, car was waiting for us so I finished all the formalities of renting a car and sat it to the car but it was so congested because we are 5 people and booked only for 4 people. But the person who assisted us understood our problem, spoke to their manager and provided a car which was very comfortable and spacious for 5 people.

We were really impressed with the kind of service they provided. Even though they were not responsible for our mistake of not updating about the changes in no. of passengers to them but still they helped us. This is what I feel as the great customer service.

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